A productive, better workplace. We all want one. While pondering this topic, your mind likely doesn’t drift to the password and access policies of your organization. However improbable it may seem, re-thinking a chore that every user in your organization repeats multiple times of day—that of logging into dozens of applications using passwords—can have a real, tangible benefit for your workplace atmosphere.
Our DigitalPersona composite authentication solution is doing just that; securing the assets of organizations while providing convenience (and yes, happiness) for users.
Four ways how our satisfied customers say composite authentication is making a better workplace
1. Fewer help desk calls. Lockout policies often require users to contact IT for password resets. By some estimates, help desk calls make up 40% of support tickets. The downtime can be significant and the loss of productivity profound. DigitalPersona meets this challenge hands on by eliminating user-generated passwords and replaces them with stronger, more convenient methods such as swiping a fingerprint or face recognition.
For legacy, non-webified applications, DigitalPersona’s password manager can take simple passwords and generate complex passwords to apps that need them. As a result, users don’t reach for the phone or ask a co-worker how to access the IT help desk portal—they keep working with ease.
2. Empowered users. Passwords are either accepted or denied. When denied, frustration ensues. With DigitalPersona, users are empowered with an array of authentication factors they can present in lieu of a password. These can include biometrics, contactless cards, one-time passwords and more. There are also frictionless methods such as keystroke biometrics that look at the cadence of how a user types their password for additional verification.
DigitalPersona’s desktop application allows users to enroll themselves in factors such as fingerprint, face, keystroke, push OTP, etc., The same familiar interface is also used to log into their apps later. With the options governed by policy, IT is always in the driver’s seat. For example, a user with a new cell phone can enroll it through the DigitalPersona software on the desktop instead of depending on help desk support. Users find this level of control refreshing.
3. Rolling out new applications with ease. Cloud. Web. Mobile. On-Premise. Rolling out business-driving applications often paralyzes line of business owners. Security concerns regularly lead to months-long IT approval processes and reviews. Different interfaces and a patchwork of policies confuse users who want efficient access to do their jobs. With DigitalPersona, the ability to work across all platforms—cloud, web, mobile and on-premise—mean that users have a single, consistent authentication experience no matter where they are logging in or on what device. Rolling out new apps is simplified for both IT and users.
4. Increase productivity and flexibility for employees who work remotely. According to Forbes Middle East, around 60% of UAE employees work remotely at least 1 day a week. Giving these workers the ability to securely access all of their applications—as if they were sitting in the office—is critical to their success. With DigitalPersona, employees can do so and without putting sensitive information at risk. Companies can operate efficiently and remote employees are more productive.
The key to a better workplace
While no security innovation, policy or technology can create workplace nirvana, automating login tasks and empowering users will go a long way toward making your users satisfied.
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Yara is a Crossmatch Regional Marketing Manager for the Middle East and North Africa. With a solid IT background, she brings more than 10 years of experience in Marketing, PR and trade show management, supporting strong acumen for understanding what drives businesses on both strategic and operational levels.