A Leap Forward for Contact Centers: Multi-factor Authentication
What’s the top driver of growth in contact centers? Deloitte’s 2017 Global Contact Center Survey shows 88% of respondents say the answer is customer service. With digital customer interactions now at over 40% of contact center...
Digital Transformation with Business-First, Multi-factor Authentication
There’s a digital revolution in the workplace as enterprises leverage mobile devices, cloud apps, IoT and other emerging technologies to achieve gains in efficiency, productivity and competitive advantage. But with the...
Final Preparations for GDPR’s May Deadline
On May 25, 2018, a wave of widely publicized and long-awaited set of European Union rules — the General Data Protection Regulation (GDPR) — go in to effect. This sweeping set of regulations give EU citizens more control over...
Was Datenschutzbeauftragte wissen müssen für DSGVO
Datenschutzbeauftragte müssen eine IT-Sicherheits-Strategie erarbeiten, die mit einer Vielzahl von DSGVO Anforderungen (Datenschutz-Grundverordnunng) innerhalb der EU konform sind. Wenn Sie dies hier lesen, sind Sie vielleicht...
What Data Protection Officers Need to Know for GDPR
Data Protection Officers (DPOs) are required to oversee an IT security strategy compliant with a myriad of GDPR requirements across the EU. If you’re reading this, you may be a newly appointed DPO, or responsible for naming one....