Mobile ID Reimagined
Over the past eight years, I have been fortunate to hear countless stories of how Crossmatch mobile biometric solutions supported mission-critical activities in-theater, on the beat and along the border. It is quite gratifying to...
Fresh off GDPR, California’s New Consumer Privacy Law Raises the Bar
Personal data theft is a pandemic, a factor that drove the EU to shift control of personal data away from international businesses into the hands of its own citizens. Toward that end, this past May it enacted GDPR (General Data...
Employee Theft: 9 Ways to Manage Shrinkage
No retailer likes to think about their employees stealing from them, but it is a reality you might need to deal with. In 2016, the largest retailers in the US recovered in excess of $40 million from over 50,000 apprehended...
A Leap Forward for Contact Centers: Multi-factor Authentication
What’s the top driver of growth in contact centers? Deloitte’s 2017 Global Contact Center Survey shows 88% of respondents say the answer is customer service. With digital customer interactions now at over 40% of contact center...
5 Ways to Reduce Employee Theft
You would think that an economy approaching full employment would be enjoying lower levels of employee theft. Think again. The data says just the opposite. Way back in 1999, an anonymous survey conducted by a forensic accounting...