A Leap Forward for Contact Centers: Multi-factor Authentication
What’s the top driver of growth in contact centers? Deloitte’s 2017 Global Contact Center Survey shows 88% of respondents say the answer is customer service. With digital customer interactions now at over 40% of contact center...
5 Ways to Reduce Employee Theft
You would think that an economy approaching full employment would be enjoying lower levels of employee theft. Think again. The data says just the opposite. Way back in 1999, an anonymous survey conducted by a forensic accounting...
BIPA – The Road Forward
There have been approximately 50 class action lawsuits filed in the last year seeking redress for alleged violations of the Illinois Biometric Information Privacy Act (BIPA), one of several state laws regulating the commercial...
Has BIPA Succeeded or Failed to Fulfill its Objectives?
The Origins of BIPA In 2008 a biometric payments company, Pay By Touch, spectacularly failed and ceased operations. This created widespread concern in Illinois, home of the defunct company, because it left the status of biometric...
Livescan Fingerprinting — Your Questions, Answered, Part 2
In our first post we answered what livescan fingerprinting is, its common uses, advantages and a few features to consider when specifying a system. In this post, we will define FAP levels and review livescan certifications, as...